b'16NOTEIf you are concerned that you do not have the necessary writing skills to proceed by means of written submissions:yuse the services of a lawyer;yhave someone represent you before the Tribunal; oryconsider requesting an oral hearing.Part 5 of this guide discusses your options for having someone represent you before the Tribunal.4.2Oral hearing At an oral hearing, the parties must present their arguments before a Tribunal member. The hearing can be in person or virtual. It usually proceeds as follows:1) The presiding member addresses the parties and provides an overview of the caseto be reviewed.2) The agency 5presents its case.3) The agency calls their witnesses (you may cross-examine the witnesses).4) You present your case and call your witnesses (the agency may cross-examinethe witnesses).5) The agency makes its final submissions (pleadings).6) You make your final submissions (pleadings).A party who wants to make sure a witness attends the hearing may ask the Tribunalto issue a subpoena. This is an order from the Tribunal to appear at the hearing.5This is the federal agency that issued the notice of violation (Canada Border Services Agency, Canadian Food Inspection Agency or Pest Management Regulatory Agency).'