b'ACQUIRING NEW SKILLS ADOPTION OF PRODUCTIVITY AND PERFORMANCE METRICSIt will be essential to develop case law andTO IMPROVE ADMINISTRATIVE standardize members practices to ensureEFFICIENCYconsistency in the Tribunals approach. With over 400 new violations without identified constituent elements, considerable researchThe Tribunal will develop methods to will be needed to analyze decisions for similarcomprehensively measure the Tribunals violations and whether those decisions applyproductivity and performance in the to the Tribunals work in the future. It is alsoperspective of continuous improvement. important to develop an institutional memoryThe first step is to identify which area(s) in that will remain within the tribunal. the Tribunals decision-making process or work methods are the least useful or cost-Activities effective from the applicants perspective. With adequate metrics in place, tangible 2021 improvements will be quantifiable as earlyas fiscal year 2021-2022. Analyzing the gaps between the jurisprudence and the technical expertise required to meet Activitiesthe Tribunals needs Increased writing of decisions and practices 2021used to define the constituent elements ofnew violations Establishing metrics to evaluate the productivityReappointment of membersand performance of the Tribunal and its members Training Tribunal members and staff Measuring points of impact on applicants to improve the request for review management cycle2022 2022 Standardizing the approaches toadministering cases, managing legalReducing the time between request for review questions and conducting hearings withoutsubmissions and publication of the Tribunals undermining members independence final decision Training Tribunal members and staffANNUAL REPORT 2020-2021 23'