b'STRATEGIC OBJECTIVESImpartial, easy and modern access to justice is one of the pillars of a democratic society. To support this access and the judicious delivery of services, three conditions are essential:Modern methods of processing applications and communicating thatgive applicants the choice of means to interact with government institutionsCompetent institutions that are capableof achieving their own goals andtheir mandatesEffective management of resourcesand activitiesIn 2021-2022, the Tribunal commits to working in the best interests of Canadiansto achieve the following four objectives:Continue efforts to facilitate accessto justiceModernize the technological tools available to the Tribunal and applicantsLearn new skillsImplement productivity and performance indicators to improve administrative efficiencyANNUAL REPORT 2020-2021 21'