b'4 TRIBUNALSBUSINESS PLANAligned with the strategic objectives pursued over the past three years, the 2021-2022business plan directly addresses the challenges identified in the Strategic Plan.ACCESS TO JUSTICE TECHNOLOGICALMODERNIZATIONThe activities scheduled for the next fiscalyear include establishing and strengtheningWork has been underway since 2020 to the basis for communication with the public.acquire an electronic case management Once the tools are in place, the Tribunal willsystem that will allow new applications for ensure that they result in an actual reduction review to be uploaded directly into the system. in the time needed to reach a decision. Storing case files and decisions in the cloud Activities will allow members and Tribunal staff to do their work, regardless of location and time.2021 Activities Conducting virtual hearings Promoting electronic communication 2021 Finalizing the redesign of the guide for Deploying an electronic caseunrepresented parties in plain, simple language management system and a module Proposing eight regulatory changes tofor electronic document exchangestandardize application processingImplementing a true multi-channel service forDevelopment of service standards submitting requests and conducting hearingsfocused on services to applicants 20222022Implementing of access Reducing the number of days to cloud-based databasesto confirm eligibilityImplementing access to electronic Reducing the number of days documents for all parties during hearingsto publish decisions22 CANADA AGRICULTURAL REVIEW TRIBUNAL'